Questions and answers

The AI features are paid with credits: Create with AI, AI in the editors (shorten, rewrite, proofread, explain, a formula from words), and summaries and questions about a document. Every action shows its price before you tap, or, for a summary, as it starts (stop within 3 seconds and it is free, up to 30 times a day). You are never charged more than the price shown, and an error on our side costs nothing. Prices are on the Pro page, in Create with AI and in the app's Help (Settings › Help & about).

A summary costs 6 credits up to 10 pages, 18 up to 50 and 72 up to 200 (Detailed adds 4); a summary you already have for that version opens free. A question costs 4. In the editors, a rewrite of up to about 300 words costs 2 (up to 1,500 words, 9), proofreading 9, writing a formula from words 2 and explaining one 1. A Stop in the first 3 seconds is free, and so is the first Try again.

Pro includes 300 credits a month with the monthly and yearly plans, and 40 in total during the yearly plan's free trial; lifetime includes 1,200 credits once, which do not expire. Monthly credits renew each month and do not carry over; they have a fair-use limit on AI cost each month, and past it they pause until they renew while pack credits keep working. Credit packs of 500, 2,000 and 5,000 credits can be bought with or without Pro (Settings › AI & credits › Get credits); they are used after the monthly credits and do not expire while Poleta offers AI features. Credits have no cash value.

Yes. Everyone gets 2 free Create with AI creations, without Pro (up to 5 pages, 6 slides or 2 sheets each). The free creations are per installation of the app. The outline step of Create with AI is free too, up to 20 a day.

If a created document fails its checks, you get a message and your credits come back. If Poleta is closed during a creation, open it again within 15 minutes and it picks up where it was, at no extra cost; after that it stops and what it used is given back. A change that does not fit the design is not used, and its credits come back.

Yes. Reading, editing, spell check, making new files from blank files or templates in the app, scanning, text recognition, signing, the PDF tools, printing, the Vault and backups to a folder on the phone all work offline. The free templates and the most used ones are built into the app; others download when you use them, and Download popular templates for offline use gets them ahead (templates offline).

The AI features (Create with AI and its free photos, AI in the editors, summaries and questions), buying Pro or credits and restoring them, redeeming an invitation code, downloading a template that is not in the app (and its photos), a few open fonts some documents use the first time they are needed (until then a similar font that comes with the app is used), and sending a message or a crash report to us. A crash report that cannot be sent waits and goes later. After Pro has been checked once online, it also works offline.

No. Your documents are opened, edited, scanned and recognized on your phone, and there is no account. Poleta never sends your files.

Only when you use an AI feature, the text you chose is sent to write the answer: the open document or the part you picked, and what you typed (with the AI actions in a spreadsheet, also the sheet's name, its first rows and the selected cell). With Create with AI this includes passages from the documents you attach and their file names, never the files themselves, and the links you add. The text is not stored by us and not used for training; our AI service keeps a job for at most 15 minutes, and our AI provider normally deletes the text within 30 days. When Create with AI uses free photos, only a few search words for each picture go to the photo services, never your text. In the editors, nothing AI writes goes into your file until you tap Accept. Details: privacy policy, AI features.

Yes. Settings › AI & credits › Send text to AI turns sending off (the AI buttons stay, but nothing is sent), and Delete my AI data deletes your credit balance, usage records and device links on our server (unused pack credits are lost then).

People aged 13 and over (16 and over in the EEA, the UK and Switzerland). The first time, the app asks you to confirm your age and keeps only that you did. AI can make mistakes: check results before you rely on them, and use Report this result for a wrong or offensive one.

Poleta asks Save changes to …? with Don't save, Cancel (stay in the file) and Save. Saving writes your edits into the same file and keeps the version before it. See Saving and limits.

No. When the app is closed unexpectedly while you edit, your unsaved changes are kept. Open the file again: the bottom bar says You have unsaved changes from last time. Tap See the unsaved changes to see what they are, then Continue editing to carry on (and save when you are ready), or discard them (Undo brings them back). They are kept beside the file, not in it, until you save.

Yes. Each save keeps the file as it was before in Previous versions, where you can Restore it or save it as a copy. See Previous versions.

Open Settings › Poleta Pro and tap Restore purchases, signed in to the store account that bought it (Google Play, or your Apple account on iPhone and iPad).

After a reinstall or on a new phone, your credits come back by themselves with the same Google account (on iPhone and iPad, the same Apple account with iCloud Keychain on). If they don't, on Android, open Settings › AI & credits › Restore credits from an earlier purchase and enter the order number of an earlier purchase (it starts with GPA. and is in your Google Play receipt email and order history). The credits arrive after 7 days, and only credits nobody has used for 30 days can be moved.

Settings › Storage & backup › Export data saves them in one file, and Import data brings them back; both are free, and so is restoring a backup. Scheduled backups are Pro. See Backup and restore.

An invitation code gives free Pro for a number of days; some codes also give AI credits to use until the pass ends, sometimes only to the first people who redeem them. No payment and no account; each code works once on a device. The pass is free, and its AI credits can end early if the invitation is withdrawn.

Open Settings › Poleta Pro › Redeem a code, type the code and tap Redeem. An invitation link opens a page with the code, a Copy code button and a button that opens the app with the code filled in. Codes are redeemed in the Android app. See Invitation codes.

Pro tools lock again and nothing you made is lost. Files in the Vault can still be opened, exported and moved out.

Only if you say yes. When the app closed unexpectedly, the next time you open it a card on Home asks whether to send a crash report, with Send, Don't send and Always send; What is sent shows the exact text first. Nothing is sent without your OK.

How the app ended, the technical description of the error and the program lines it happened in (with file paths, file names and quoted text taken out, so no document content or name is in it), the app version, the system version, the device model, the language setting and a random number for that one report. No installation ID, account or advertising ID. It goes to our own server, is not shared with anyone and is deleted after 90 days.

Settings › Help & about › Diagnostics has Crash reports and Send without asking. Turning crash reports off also deletes a report that is waiting. Details: privacy policy, crash reports.

No. There are no ads, no analytics and no tracking across apps or websites, and the app sends no usage statistics. Details: privacy policy.

No. Reading, everyday editing, spell check, 41 templates, scanning, signing, printing and the everyday PDF tools are free, and a free feature is never taken away. Pro adds AI credits every month, the other templates, advanced editing, more PDF tools, the Vault, app lock and scheduled backups: see the Pro page.

Yes. Poleta is on Android (Google Play) and on iPhone and iPad (App Store). Android and iPhone have separate credit wallets: credits bought in one store can't be moved to the other.

20: English, Arabic, Bengali, Chinese, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Persian, Polish, Portuguese (Brazil), Russian, Spanish, Thai, Turkish, Urdu and Vietnamese. Change it in Settings › Language.

PDF, documents, spreadsheets, slides, e-books, text, pictures, comics, e-mail and archives: the full list is on file formats.

See the support page, or write to us with the contact form or at contact@tdhsoft.com.